Technical Support Engineer – Community Support

PAR Paris

With over 100 million unique visitors and billions of video views worldwide per month, Dailymotion is one of the leading sites for sharing videos.  We are seeking a skilled and motivated Technical Support Engineer to join our community support team in Paris, New York and Singapore.

Within the global community support and policy team – based in Paris - your goal will be to provide 360° support to our thousands of content partners across the globe and to communicate efficiently with our engineering teams regarding service improvements and technical issues.

Job description

- Interact with customers to provide and process information in response to inquiries concerns, and requests about products and services
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Provide prompt and accurate responses to partners
- Follow up and make scheduled responses to customers where necessary
- Identify and escalate priority issues per Client specifications
- Ensure proper recording and closure of all issues
- Stay current with products changes and updates
- Document knowledge in the form of knowledge base tech notes and articles

Job Requirements

• BS/MS Engineering degree in relevant field or equivalent qualifications by experience
• At least two years of technical support experience and customer service role
• Proven track record in hands-on problem solving
• Experience with Zendesk mandatory, and tableau a plus
• Experience troubleshooting in a SaaS environment with an assertive deploy schedule
• Excellent organizational, written and oral communication skills
• A strong sense of urgency
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Excellent communication and interpersonal skill
• Fluent in English and French (spoken and written)

Information about the job

Location: Paris (France)
Start Date: As soon as possible
Contract Type: Full-time and Permanent Contract

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Paris

Paris 17ème - Boulevard Malesherbes

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